intl.penshoppe.com accepts the following forms of payment: Credit and Debit cards only. During the order checkout process, you will be asked to select the payment method of your choice.

If you select Credit/Debit Card, you will be redirected to our payment portal where you will be asked to enter your card details. Fill Out the necessary details to proceed the order.

• All Return requests are subject to validation. You may send your request via our brand’s email address. 

For Refunds:

• This is only applicable to defective or wrong items delivered. 
• Processing of refund will only happen once items are confirmed to have been surrendered to our shipping partner. 
• Payments refunds will be processed through the original payment method. Depending on the bank or processing entity this may take between 10-15 business days. 

If you have further questions, send an email to shop@penshoppe.com and our Customer Care Team will assist you from there.

Order cancellation is subject for approval, kindly send an email to our customer service via shop@penshoppe.com for order assessment.

If the order has already been paid through Credit/Debit Card – based on the bank's policy it may take 10 to 15 business days before it reflects on your account. However, you may opt to receive your refund through Store Credit Voucher.

• Store Credit Voucher has no expiry date
• This can be used anytime at https://intl.penshoppe.com
• Send your approval to revert your payment through Store Credit Voucher at shop@penshoppe.com 

For restocking of items, we do not have an exact date/time for replenishment on our website. To see real-time updates of stocks and various items to choose from, mix and match affordable fashion essentials that may suit your style by clicking this link: https://intl.penshoppe.com

We cannot include a paper bag in your international online store purchase as it is exclusively allocated in our physical stores in the Philippines only.  All international/local online store orders are packed in Penshoppe's shipping pouch- a singular plastic or box depending on the quantity.

• All Return requests are subject to validation. You may send your request via our brand’s email address. 

For Refunds:

• This is only applicable to defective or wrong items delivered. 
• Processing of refund will only happen once items are confirmed to have been surrendered to our shipping partner. 
• Payments refunds will be processed through the original payment method. Depending on the bank or processing entity this may take between 10-15 business days. 

If you have further questions, send an email to shop@penshoppe.com and our Customer Care Team will assist you from there.

Our standard delivery is 7-14 days but varies from country to country. FedEx is our official shipping partner who will deliver your order.

We will be sending two (2) email notifications upon checking out your order:

a. Order Confirmation
This contains your order number, the order amount, item(s) ordered, your billing, and delivery address, including the payment method used and how you will be receiving order updates. 

b. Order is on the way
An “order is on the way” email will be sent to your email address. Along with the email is the link going to FedEx website. You can directly communicate with FedEx Portal Live to check your in transit order status.